Tenants, Wellington, Upper Lower Hutt, Petone

1 Making renting a great experience

When you rent one of the properties we manage, you can be sure we’ll do everything we can to make renting your home a great experience. We are easy to deal with, we won’t be on your doorstep every 5 minutes and you definitely won’t feel you have to walk around on egg shells in your home.

We’ve rented before and understand it’s your home. We’ll help get things off to a good start with a moving-in pack of tea bags, coffee sachets and chokkie biscuits ready and waiting for you when you collect your keys. Nice.

When you arrive at your new rental home you’ll find the lawns mown, gardens tidy and property commercially cleaned in readiness for you. We’ll do our best to make sure any maintenance issues are sorted before your move-in date, but do let us know if there’s anything that’s not up to scratch.

2 Rental property inspections

You’ll appreciate the property represents a major investment for your landlord and it’s our job to protect that investment. We’ll visit every 12–16 weeks to take a look around and make sure everything is as it should be. This isn’t so we can keep tabs on you but more so that we fulfill our obligations to our property owners to make sure everything is just right at their rental property. It’s also an industry-wide legal requirement for insurance purposes.

Inspection time is a good opportunity for you to point out anything around your home that needs to be addressed. We know your privacy is important to you and we respect that. We will give you at least a week’s notice (industry requirement is only 48 hours’ notice) before we visit. Property inspections only take about half an hour (depending on the size of the rental property) and you can choose to be there or not. We’ll leave you our card and notification letter to let you know we’ve been and how we found the place.

3 Maintenance requests

We value the relationship we have with you. Sometimes things break or simply wear out. If there is something that needs fixing in your rental property fill in a maintenance request form and we’ll organise for one of our team of certified tradespeople to get onto it. If the maintenance request is urgent, and/or may cause damage to the property, give us a call so we can talk it through and get onto it pronto.